To collaborate and provide synergy to a team of brilliant engineers.

C, C++, SQL, mySQL, Oracle, Apache, PHP, HTML. IIS, Exchange, Active Directory. Unix, Linux, Windows 2003/2000/NT/XP/ME/98/95, Mac OS X. TCP/IP networking: routing, gateways, DNS and IP Configuration. Internet services troubleshooting and support. Hardware configuration & troubleshooting. Adobe PhotoShop, Pagemaker, Macromedia Dreamweaver, Microsoft Office (Excel, PowerPoint, Word), Visual SourceSafe.

Ability to deliver large-scale projects from conception to production.
Able to creatively address configuration problems and provide solutions.

May 2007 to Present

i365, Seagate Services
Senior Technical Support Engineer
Provided senior-level technical support, guidance, and recommendations for Evault clients. Assisted clients in quickly identifying issues, assist with corrective measures and avoid risks associated with backup and recovery practices. Ensured clients had effective backup & recovery strategies through architecture, configuration and communications capabilities. Collaborated with software development in resolution of technical, architectural, communications and documentation related issues. Conducted QA testing, experimentation, and performance testing. Developed documentation for the software user guide and customer knowledge base.

Oct 2003 to Nov 2006

Systematic
Professional Services Engineer
Responsible for providing pre and post sales technical assistance, systems engineering and software installation and integration. Provide application expertise, integration and training to Systematic customers on Systematic products and capabilities. Develop and support on-site and office based customer demonstrations of Systematic products and capabilities. Provide technical support to customers.

Sep 2002 to Nov 2006

RisingHost
Systems Administrator
Responsible for daily operations of Linux network server environment to ensure systems are highly available. Implemented and maintained server hardware, operating system, and core network services including Apache, Exim, Cpanel, PHP and MySQL. Developed and maintained corporate website using php and mySQL. Provided technical consultations to external customers as needed.

Oct 2001 to Aug 2002

AI Metrix
Applications Development
Responsible for the design, development, integration, implementation, testing and support of Visual Basic applications, network management software, browser-based Internet and Intranet applications. Implemented OSS solutions using NeuralStar, Visual Basic 6.0 & SQL Server technologies. Deployed and customized the NeuralStar product family at globally dispersed customer sites.

Oct 1999 to Oct 2001

CompNetDoc
Systems Administrator and Hardware Technician
Diagnosed, installed and repaired all aspects of computer hardware including memory, hard drives, motherboards, power supplies, cd-rom drives, etc. Provided operational support for a network of Microsoft based computers. Built and configured new systems based on customer's specifications. Responsible for the maintenance of operating systems and hardware.

Jan 1999 to Sep 1999

The Motley Fool
Software Engineer
Scoped, designed and developed client/server applications for internal and external use using Visual Basic under Windows NT. Developed Object Oriented Databases in a group environment using Object Store for use with a comprehensive internal Content Management System. Researched new technologies such as new features of Windows 2000, or skins for usability within current Visual Basic projects.

Aug 1997 to Sep 1998

Office of Information Technology, University of Maryland
Technical Support Analyst
Provided via telephone, email and person-to-person computer support to the 30,000 member University of Maryland academic community. Resolved computing problems involving the following computer systems: MacIntosh, IBM Personal computers and compatibilities, Sun and other Unix based workstations. Guided users through installation and configuration of software and hardware.

University of Maryland
Computer Science